Your booking gets confirmed once you have paid the whole amount of your package. after this, you will receive a confirmation email. The email will contain all the details of the selected package such as pricing and order number etc. On contacting Mataf Travel, you will need to quote the order number for quick identification. Before departure, however, we recommend that flights are reconfirmed to avoid any issues.

If a payment for a booking has not been received within 72 hours, it will be cancelled automatically. You can drop your booking by means of messaging it on ask@mataftravels.co.uk or dialing our number 0208 123 9868.

Tickets are sent via courier services. In the UK, our customers are more likely to receive tickets via Registered Mail. For these services, a signatory must be present or else, the ticket will have to be picked up from a specific location which will be told if a signatory is not found. Keeping ID card along will be important in this case. All throughout the world, UPS is commonly used for ticket delivery while for Heathrow and Gatwick airports, Personal Collection is used. Tickets can be received within 7 days of booking but if the margin of 7 days is not available, the ticket will be sent within 24 hours on urgent basis.

Direct flight may stop on the airport to refueling but it allows passengers to get off the plane. The nonstop flight does not stop even for refueling.

Last minute reservations are often unavailable and of at all they are available they are very expensive. Hence, it is a good option not to go for last minute reservations versus booking as early as possible.

Depending on the case, refund process may take as less as 10 to 40 days or as much as 12 months. The consolidator and the involved airline company reserve full right to review the case before refund processed. In most general cases, refunding charges £10.00 per passenger.

Yes, you can surely book flights for any other person. The process is all the same. However, we will need to make a conformation in this case and for that, you will be directly contacted. Until you confirm, a reservation will not be made.